Frequently Asked Questions

eatingmenussavou offers a comprehensive range of high-quality renovation materials, including:

• Natural stone (marble, granite, limestone)
• Engineered wood flooring
• Architectural concrete panels and surfaces
• Premium tiles (ceramic, porcelain, glass)
• Custom cabinetry and millwork
• Luxury countertops (quartz, solid surface, concrete)
• Sustainable bamboo products
• Architectural hardware and fixtures

Each product category includes multiple options in terms of finish, color, size, and application. We continuously update our collection to incorporate innovative materials and designs.

Quality assurance is central to our approach at eatingmenussavou. We implement multiple measures to ensure consistently high-quality materials:

• Careful selection of manufacturing partners with proven track records
• Regular site visits to production facilities
• Third-party testing and certification for key performance indicators
• Rigorous incoming quality control at our warehouse
• Climate-controlled storage to maintain material integrity
• Comprehensive product warranties

Additionally, we maintain long-term relationships with suppliers who share our commitment to excellence and sustainability.

Yes, all materials in our collection are specifically selected or engineered to perform optimally in New Zealand's diverse climate conditions. We consider factors such as:

• UV resistance for areas with high sun exposure
• Moisture resistance for coastal and high-humidity regions
• Thermal performance for energy efficiency
• Durability against temperature fluctuations

Our team can provide specific recommendations based on your location within New Zealand to ensure the most suitable materials for your local climate conditions.

Absolutely! We strongly encourage customers to examine material samples before making purchasing decisions. We offer two sample options:

• Standard samples: Complimentary small-format samples of most materials in our collection, available for pickup at our showroom or shipped to your location.
• Premium samples: Larger format samples available for a nominal fee, which is credited toward your purchase if you order the material.

To request samples, please contact our team via email, phone, or visit our showroom. We recommend viewing samples in your own space to assess how they look under your specific lighting conditions.

Sustainability is a core value at eatingmenussavou. We evaluate all products in our collection against multiple environmental criteria:

• Responsibly sourced raw materials (particularly for timber products)
• Energy-efficient manufacturing processes
• Recycled or recyclable content
• Low VOC emissions for healthy indoor air quality
• Durability and lifespan (products that last longer are inherently more sustainable)
• End-of-life recyclability or biodegradability

Many of our products carry recognized environmental certifications such as FSC, GREENGUARD, or Declare labels. We continuously seek to expand our offering of eco-friendly alternatives and can provide detailed sustainability information for specific products upon request.

Yes, we provide comprehensive design consultation services to help you select the perfect materials for your renovation project. Our design consultants can:

• Recommend materials that align with your design vision and functional requirements
• Create mood boards and material palettes
• Provide guidance on color coordination and texture combinations
• Offer insights on current design trends and timeless options
• Help optimize material selections to fit within your budget

Initial consultations are complimentary, while more extensive design services may incur a fee that can be credited toward your material purchase. Design consultations can be conducted at our showroom, at your project site, or virtually.

Absolutely. Our technical team provides precise material quantity calculations to ensure you order the right amount for your project. This service includes:

• Area calculations based on floor plans or on-site measurements
• Appropriate waste factor calculations based on installation patterns and material characteristics
• Optimization suggestions to minimize waste and cost
• Detailed breakdown of primary materials and required accessories

For complex projects, we recommend scheduling an on-site measurement service with one of our technical specialists for the most accurate quantities.

Yes, we offer professional installation services for all materials in our collection. Our installation teams:

• Are highly trained and experienced with our specific materials
• Follow manufacturer-recommended installation methods
• Use professional-grade tools and accessories
• Adhere to New Zealand building codes and industry best practices
• Provide workmanship warranties

While we recommend our installation services for optimal results, we also support customers who prefer to work with their own contractors by providing detailed installation guidelines and technical support.

Our service coverage in New Zealand includes:

• Auckland region: Full service including consultation, delivery, and installation
• North Island: Consultation, delivery, and installation available for larger projects
• South Island: Material supply with shipping options; installation recommendations through partner contractors

For locations outside our primary service area, we can coordinate with trusted partner contractors or provide support to your local installation team. Material shipping is available nationwide with appropriate packaging to ensure safe transit.

Ordering materials from eatingmenussavou is straightforward:

1. Consultation: Start with a consultation (in-person or virtual) to determine your material needs and specifications.
2. Quotation: We'll provide a detailed quotation including all materials, quantities, and optional services.
3. Order confirmation: Once you're satisfied with the selection and quotation, confirm your order with our sales team.
4. Deposit payment: A 50% deposit secures your order and initiates procurement.
5. Final payment: The remaining balance is due prior to delivery or upon collection.

Orders can be placed through our showroom, via email, or by phone. For complex projects, we recommend scheduling a meeting with our project coordinator to ensure all aspects are properly addressed.

We accept several payment methods for your convenience:

• Direct bank transfer (preferred for large orders)
• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Certified cheques

For larger projects, we also offer flexible payment plans that align with project milestones. All payment information is processed securely, and we provide detailed receipts for all transactions.

Yes, we offer dedicated trade accounts for industry professionals including:

• Architects and interior designers
• Builders and contractors
• Property developers
• Cabinet makers and joiners

Trade account benefits include:

• Preferential pricing
• Extended payment terms
• Dedicated account manager
• Priority sampling service
• Technical support for specifications

To apply for a trade account, please contact our trade department or download the application form from our website.

Our cancellation policy varies depending on the order status:

• Standard stock items: Orders can be cancelled without penalty prior to shipping or collection. Full refund issued.
• Special order items: Cancellations accepted within 48 hours of order placement with full refund. After 48 hours but before manufacturing begins, a 25% restocking fee applies. Once manufacturing begins, special orders cannot be cancelled.
• Custom-fabricated items: These orders cannot be cancelled once production has begun, as they are made specifically to your requirements.

All cancellation requests must be submitted in writing via email to our customer service team. We will confirm receipt and process your request according to the above policy.

Delivery timeframes vary depending on product type and availability:

• In-stock items: Typically 3-5 working days for Auckland region, 5-10 working days for other locations
• Special order items: Generally 2-4 weeks depending on supplier
• Custom fabricated items: 4-8 weeks depending on complexity and current production schedule
• Imported specialty items: 8-12 weeks, subject to international shipping conditions

We provide estimated delivery dates with every order confirmation and update you if there are any changes to the schedule. For time-sensitive projects, please discuss your timeline with our team early in the planning process so we can accommodate your needs.

We take great care in packaging materials to ensure they arrive in perfect condition:

• Stone and tile products: Secured in reinforced crates with protective padding between pieces
• Wood flooring: Moisture-resistant packaging with edge protection
• Architectural panels: Custom crating with corner guards and stabilizing supports
• Cabinetry and millwork: Blanket-wrapped with protective corner guards

For long-distance shipping, we use additional measures including vibration dampening, moisture barriers, and climate-controlled containers when necessary. All packaging materials are designed to minimize environmental impact while providing maximum protection.

Yes, self-collection is available from our Auckland warehouse for most materials. The process works as follows:

1. Once your order is ready, our team will contact you to arrange a collection time
2. Collection is available Monday to Friday, 8:30 AM to 4:30 PM
3. Please bring your order confirmation and ID for verification
4. Our warehouse staff will help load materials into your vehicle
5. For heavy or bulky items, please ensure your vehicle is suitable

We recommend discussing self-collection with our team when placing your order, as some materials may require specialized transportation due to size, weight, or fragility.

In the rare event of delivery damage, we have a straightforward resolution process:

1. Inspection: We recommend inspecting all materials upon delivery before signing for receipt
2. Documentation: Note any damage on the delivery receipt and take photographs
3. Notification: Contact our customer service team within 48 hours
4. Assessment: We'll arrange for an assessment of the damaged items
5. Resolution: Depending on the extent of damage, we'll organize replacement, repair, or partial refund

All deliveries are insured, and we handle the claims process on your behalf. Our goal is to resolve any delivery issues promptly with minimal disruption to your project timeline.

Proper preparation is crucial for successful installation. General requirements include:

• Clean and clear workspace: Area should be free of debris, dust, and other trades
• Climate control: Proper temperature and humidity levels as specified for your materials
• Substrate preparation: Surfaces must be level, clean, and properly prepared according to material specifications
• Utility connections: Plumbing, electrical, and other utilities should be properly positioned and ready
• Material acclimation: Many materials (especially wood) need time to acclimate to the installation environment

For specific installations, our team provides detailed preparation checklists tailored to your project. If you're using our installation services, our team will conduct a pre-installation inspection to ensure all conditions are optimal.

Installation duration varies based on the material type and project scope:

• Tile installation: Approximately 1-3 days for an average bathroom, plus 24-48 hours for grout curing
• Wood flooring: 1-2 days for an average living room (50-70 square meters), plus 24 hours for adhesive curing
• Countertops: 1 day for template creation, 5-10 days for fabrication, 1 day for installation
• Architectural panels: 1-3 days depending on area and complexity
• Cabinetry: 2-5 days for a complete kitchen, depending on complexity

These timeframes are approximate and may vary based on specific conditions. Our project coordinator will provide a detailed timeline for your specific installation, including any necessary curing or setting periods before the installation can be used.

Yes, we support DIY enthusiasts with comprehensive resources:

• Detailed written installation guides for each material
• Video tutorials for common installation procedures
• Material-specific technical data sheets
• Tools and accessories recommendations
• Maintenance and care instructions

While we provide these resources, we recommend professional installation for certain materials and complex applications to ensure optimal results and maintain warranty coverage. Our team can advise which projects are well-suited for DIY installation and which might benefit from professional expertise.

Our installation warranties provide peace of mind for your renovation investment:

• Workmanship warranty: 5-year coverage on all installation work performed by our teams
• Material warranties: Vary by product type, typically ranging from 1 to 25 years
• System warranties: For integrated systems (e.g., waterproofing systems), we offer comprehensive warranties covering both materials and installation

Warranty coverage includes:

• Repair or replacement of defective materials
• Correction of installation defects
• Labor costs for warranty-related work

Detailed warranty information is provided with each product and installation service. Proper maintenance and use according to our guidelines are required to maintain warranty coverage.